Terms & Conditions

Our goal is to provide you, our loyal client, with the best services, amenities, and modalities in the industry. Our professional focus is to provide an unparalleled experience while assisting to improve your health and wellness. 

Arrival Policy
We ask that you arrive 10 minutes prior to your session. This allows you ample time to check-in, complete a short health intake form and prepare for your session.

Late Policy
Arriving late will simply limit the time for your session. Your session will end on time so that the next client is not delayed. You will also be expected to pay the full amount of what would have been your session time.

Cancellation & Missed Session Policy
We recognize there are circumstances that are beyond your control (sudden illness, family emergencies, etc.), but with that being said we are confident that those who respect our professionals will understand our policies.

  • All sessions are held with a method of payment (credit card, gift card, or series) at the time of scheduling.
  • If you must cancel, or reschedule a session, you must notify KRAVE by phone 24 hours in advance to avoid being charged for the session. If the session was reserved with a gift card or series, the session value will be redeemed if you do not respect the cancellation and missed session policy.
  • Cancellation is accepted over the phone only. Cancellations via e-mail will NOT be accepted.
  • Please understand that professionals in this industry are only compensated when they provide a session therefore, missed sessions are costly and prevent them from catering to other clients.

Gift Card / Gift Certificate / Service Redemption

  • All purchased gift cards and gift certificates regardless of designated service description are redeemable for the cash value of the purchase.
  • All promotional gift cards provided by KRAVE as marketing may be limited by restrictions and/or expirations.
  • Spa Wish and Spa Finder gift cards can only be redeemed toward non-discounted sessions or treatments.
    (Excludes all retail products, promotions, and packages.)


* KRAVE the Experience reserves the right to update or modify these Terms & Conditions at any time without prior notice. For this reason, we encourage you to review these Terms & Conditions.